Returns

RETURN REQUIREMENTS:
- Free returns are available for merchandise returned within 30 days of receipt
- Merchandise must be in the original brand new/unworn condition with all original tags and packaging
- Footwear returns must include the original undamaged shoe box (no tape, labels, etc. attached) or you may be subject up to a 40% restocking fee
- Merchandise that is worn or with missing contents may be subject up to a 40% restocking fee
- Contact mel@teleportshoes.com and let them know you would like to return your merchandise and at that point, we can send you a return label
- Original shipping charges are non-refundable


HOW TO OBTAIN A RETURN LABEL:
- Customers have the option to request a prepaid FedEx return label from our Customer Care Team
- Please email mel@teleportshoes.com with "Return Shipping Label Request" in the subject line
- Please note: The FedEx return label is only applicable to orders within the contiguous United States
 
STEP 1:  Package all contents in a shipping box.
Be sure to package everything up in a protective shipping box when sending the merchandise.
Please do not place tape, labels, or invoices on the actual shoe box. Include a copy of your packing slip or a note with your order information so we may direct the package to the appropriate order.
 
Original shoe boxes and packaging must be included with the returned product(s).
Packages received without a shipping box may be subject to a 30% restocking fee.   

 
STEP 2: Ship your return.
Return to:
TELEPORT SHOES RMA
13881 Redwood Ave.
Chino, CA 91710
 
**Be sure to save your proof of shipment/tracking number!**
Policies:
- TELEPORT SHOES is not, under any circumstances, responsible for a customer’s "damages".
- NO returns or exchanges on Final Sale items, NO exceptions
- Our RMA department reserves the right to refuse any refunds or charge a restocking fee
up to 40% for items returned that are not in compliance with our stated return parameters
- Original shipping charges are non-refundable
- Returns are processed within 3-5 business days after package has been delivered to us.
Once the return has been processed, you will receive a confirmation e-mail with your refund details.


EXCHANGES
Please contact mel@teleportshoes.com for further assistance.
Do keep in mind that all exchanges are up to the discretion of our RMA department and may not be approved based off the condition of the shoes and its packaging. Packages will be examined upon arrival. 

REFUNDS
All refunds are processed back to the customer's original form of payment. You will receive a confirmation notification with the refund details.
**Once the refund is processed, it may take 72 hours for the funds to reflect your account. Timing may vary depending on the form of payment and financial institution.**
Please note: Items that are returned are refunded for the purchased price. Therefore, if you placed an order using a discount code, please keep in mind that your refund will reflect the purchased price using that discount.
 
INCORRECT / DEFECTIVE ITEM RECEIVED
In the event that an incorrect or defective item is received, please contact our Customer Care Team right away and we will have the issue resolved for you. All defective items will be inspected by our RMA team. We reserve the right to request for photos of the defective item before we authorize a return. TELEPORT SHOES is not, under any circumstances, responsible for a customer’s "worn" damages (wear and tear, stretching, etc).
 
UNDELIVERABLE / REFUSED PACKAGES
Packages returned with failed delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be subject to up to a 40% restocking fee.
A restocking fee will be applied to the final refund amount. Return to Sender fees, if applicable, will be applied to the final refund amount. Undeliverable packages for international orders may be subject to abandonment with no refunds given.
 
RETURNED PACKAGE CONDITIONS
Please do not ship back returned items without placing original shoebox into an actual shipping container. Any damages on the shoebox itself will be deducted from your refunded amount depending on the level/cause of damage.
If you have any other questions or need further assistance with the returns process, please contact our Customer Care team at mel@teleportshoes.com

TO OUR INTERNATIONAL CUSTOMERS:
Customers who have their orders shipped outside of the United States are not eligible for a prepaid FedEx return label for their refunds or exchanges. The FedEx return label is only applicable to orders within the contiguous United States.
If your return request is approved by our RMA department, you may process the return through any method of shipment that ships to the continental United States. We reserve the right to refuse any return requests and your order may be subject to a restocking fee.
Customers are responsible for the cost of return shipment. Original shipping fees are nonrefundable. If there are customs fees or damages, they will be deducted from the cost of the refund.
Teleport Shoes is not responsible for any items lost in transit. Don't forget to ask your carrier for a tracking number for the safest, most efficient shipment!